Technical services aided by M2M

Technical services companies benefit from telemetry & remote monitoring of equipment usage for a pre-emptive approach to maintenance.

Technical services engineers are increasingly automated with the enterprise through PDA's and other wireless devices. However, if realtime status information is not available directly from equipment, this results in unnecessary site visits and downtime as problems arise with remote machines.

The Problem

Field service automation results in inefficient operations where the assets do not directly provide realtime status information. This is compounded for any small company that often rely on "paper trail" systems. For larger organisations, integrating data from assets with existing CRM and ERP systems is complex and non-trivial.

Solution

µWEAVE complements your expertise enabling you to offer improved customer service

The µWEAVE telemetry system enables OEM's, Value Added Resellers (VAR's) and Technical Services companies to build an automated system that connects assets, central management and field engineers. It is a standalone monitoring solution, offering fast time to market to monitor assets and improve service to your customers.

µWEAVE Gateway - collects data from field assets and delivers it to a monitoring application.
µWEAVE Software - creates a web-based application to manage equipment in the field.
Wireless device - PDA or mobile phone for recieving and acknowledging alarm notifications